Digital transformation
Just as the industrial revolution profoundly changed the society of the 19th century, the digital transformation is revolutionizing ours. Driven by new technologies, it’s now an integral part of our daily lives. The main challenge for companies and organizations is to collect reliable data, make them talk and interpret them.
But the digital transformation can’t be summed up by the digital revolution and its tools alone. Humans remain at the heart of the process and the digital revolution can only really take place with a profound change in thinking.
Data Strategy
Replay | How Lausanne Tourisme unleashes the power of data
How to offer a better experience to your visitors based on your data? At a time when data is at the heart of our activities, it is crucial to know how to properly organise and structure your data strategy in line with your business strategy. What are the final objectives? What data should be valued?…
Customer Experience
Why is UX design so important for your digital products?
The interest of companies in UX Design is growing and becoming necessary for companies. The aim is to constantly improve the relationship between man and machine through interaction. Why is UX Design is so important when we implement a new digital product? Our UX Design Expert, Jérémy Goldyn in our podcast will shed light on…
Customer Experience
Customer Experience: a new digital marketing paradigm
Customer Experience has been at the forefront of marketing agencies’ and departments’ discourse for a number of years…and more importantly, a key enabler for the transformation of customer paths and companies’/administrative bodies’ internal processes and organisation. When it comes to business, digital transformation’s reach can be so deep that it warrants the modification of business…
Customer Experience
The 10 golden rules of Total Experience
During the past pandemic, customers all over the world had not much alternatives but to shop online. It is a habit that people will maintain also once life returned to normal. The COVID crisis demonstrated a split in companies and the way they managed this run to digital. We can distinguish already 2 types of…
Digital transformation
Businesses should continue their digital transformation journey despite these times of crisis
The introduction to our previous article, “Customer Experience: high quality performance starts with data collection”, quickly established that the current crisis and lockdown had caused remote collaboration and e-commerce projects to gather momentum everywhere. A statement that still holds true, especially with the new lockdown. The situation will persist and in spite of challenges, it…
Premium
Digital transformation
Replay | Mission: Insight-Driven company, but how?
With the current exceptional period, the digitalization and e-commerce penetration are exploded these past months. More than ever businesses needs to react and their decision-making process depends a lot from data. But how can you transform your enterprise into a more insight-driven company? We share some key information with you in this pre-recorded webinar. More…
Customer Experience
How Chatbots can improve your Customer Engagement
Customer support automation supported by AI driven knowledge management and NLP technologies is definitely making the difference for companies today. Whether for internal or external purpose, the advantages offered from Chatbots are huge regarding customer & product support. Discover more how Chatbots are revolutionizing the customer experience. Our Orange Business Expert Podcast strive to answer…
Digital transformation
xRM, or the art of managing all business relationships through Data and Digital technology
CRM, or the art of managing customer relationships, is a concept that is familiar to all – but what if this art could be generally applied to all of a company’s assets? We will explain in detail in this article why xRM, which has become a strategic brick for vendors, is being increasingly implemented in…
Digital transformation
How can digital transformation help non-profits change the world?
The combined budget of non-profits in France amounts to 113 billion euros, i.e. 3.3% of its GDP. The sector is a major constituent of French society and it is estimated that France is home to 1.5 million active non-profits to which no less than 22 million active volunteers and 1.8 million employees contribute their time……
Digital transformation
Business: how to optimise value creation and costs in times of crisis?
The current economic downturn is forcing companies and public institutions to optimise value creation and costs considerably faster than anticipated. However, this cannot be done at any price: not only is it not the right time to invest, but also no one should expect any return on investment before 12 months… Deadlines must thus be…
Digital transformation
ResuMe: your online job-matching tool
Currently, many people are reconsidering their career choices and look for new horizons. In the IT sector, there are various job profiles and vacancies. However, many still look alike. Therefore, I will show how ResuMe, your online personal job-matching tool, helps you to match your CV with relevant job profiles and vacancies at Orange Business,…
What is your digital quotient?
The digital transformation refers to the way an enterprise responds to the new opportunities arising from digital technologies to provide appropriate and innovative services to its customers and staff.
IT departments must be at the forefront of digital transformation
Do IT departments really lead the way in digital transformation? Benjamin Protais, Director at Orange Business Switzerland, explains and expounds his view of the current situation of IT services faced with the digital transformation.
InsurTechs: insurance companies turn to digital technologies
After the Fintechs, Insurtechs are arriving on a tide of data, cloud and IoT,and they’re all set to blow the dust off the sector.
Digital transformation, a key for business competitiveness
Digital transformation has an obvious impact on overall business performance. This article reviews some key themes (business model, organization, change management) to address the transformation.
Digital transformation
[Video] Digital Transformation at a glimpse
The words Digital and Big Data, are no more just concepts and ideas but are omnipresent in all scenarios of personal and professional life. Here is a short video presentation created by Orange Business that portrays the changes and effects brought about by new technologies in everyday life. Observations from the video clip An active man,…